Privacy policy

Last updated: October 8, 2026.

All Vibes Pet, operated by TC MMO LLC, operates this store, website and related products, tools and services (the “Services”). Our store is powered by Shopify. This Privacy Policy explains how we collect, use and disclose personal information when you visit, shop or contact us. If it conflicts with our Terms of Service, this policy governs the collection, processing and disclosure of personal information.

Personal information we collect

Depending on your use of the Services and applicable law, we collect contact details (name, billing and shipping addresses, phone number and email); payment and transaction information; account credentials and preferences; browsing, cart, purchase, return and cancellation activity; messages and support requests; and device and usage information such as IP address, browser, network, unique identifiers and interactions with the Services. Payment information is processed through Shopify and our payment providers. Personal information includes information reasonably linked to an individual and inferences from that information; anonymous or de-identified information is excluded where it cannot reasonably be linked to a person.

Sources of information

We receive information directly from you when you shop, create an account or contact us; automatically through your device, cookies and similar technologies; from service providers that process information for us; and from business partners or other third parties.

How we use your information

We use information to process payments and orders, arrange delivery and returns, manage accounts, remember preferences, provide product recommendations, improve the Services and respond to support requests. We also use it to send permitted marketing emails, show online advertising, measure performance, authenticate accounts, prevent fraud and harmful activity, comply with legal requirements, resolve disputes and enforce our terms. Keep your account credentials secure and do not share them.

How we disclose information

We share information with Shopify, payment processors, fulfillment and shipping providers, customer support, hosting, technology and analytics providers that help operate the Services. We may share information with business and advertising partners for marketing and targeted advertising, including Google and Meta integrations. Partners process information under their own privacy notices. Depending on where you live, these practices may be considered a “sale” or “sharing” of information or targeted advertising under privacy law.

We also disclose information when you request or consent to it, to affiliates, in connection with a business transaction such as a merger or bankruptcy, to comply with legal requests and obligations, or to protect and defend our Services and the rights of users or others.

Cookies, analytics and advertising

Cookies and similar technologies support checkout, remember preferences, measure website activity and support advertising. Our store uses Google Analytics and Meta advertising integrations, including pixel and server-side conversion measurement. These tools may receive device, interaction and transaction information according to your privacy choices and applicable law. Use available cookie controls and the data-sharing opt-out page to manage eligible choices. Browser settings may restrict cookies; some features may then be unavailable.

Relationship with Shopify

Shopify collects and processes information about access to and use of the Services to provide and improve them. Information submitted to the Services is shared with Shopify and relevant providers, which may be outside your country. We use certain enhanced Shopify features that combine information about interactions with our store, other merchants and Shopify to protect, develop and improve our business. For that processing, Shopify is responsible for handling information and requests concerning applicable rights. See Shopify’s Consumer Privacy Policy and Shopify’s Privacy Portal.

Third-party websites

Links and integrations may lead to third-party websites. Review their privacy and security policies; we do not control or guarantee their practices. Information posted publicly, including on social media, may be visible to others. A link does not itself endorse a third party.

Children’s information

The Services are not intended for children, and we do not knowingly collect information from children under the age of majority in their jurisdiction. A parent or guardian may contact us to request deletion. As of this policy’s date, we have no actual knowledge of selling or sharing personal information of anyone under 16 as those terms are defined by applicable law.

Security and retention

No security method is perfect, and we cannot guarantee absolute security. Avoid sending sensitive information through insecure channels. We retain information for as long as needed to maintain accounts, provide the Services, meet legal obligations, resolve disputes and enforce agreements, considering the nature and purpose of the information.

Your rights and choices

Depending on your residence and applicable exceptions, you may request access to information, correction, deletion, a portable copy, or an opt-out of sale, sharing or targeted advertising. Use our opt-out page or contact us. Where required, we honor Global Privacy Control as an opt-out for the browser and device sending the signal and, where we can associate it with a Shopify account, that account. Learn more at globalprivacycontrol.org. Other “Do Not Track” browser signals are not recognized.

Unsubscribe from marketing emails using the link in each email. We may still send order, account and other non-promotional communications. If you are in the UK or EEA, you may also have rights to object to or restrict processing and withdraw consent. Withdrawal does not affect earlier lawful processing.

We do not discriminate because you exercise privacy rights. We may verify identity before fulfilling a request. Authorized agents must provide evidence of their authority, and we may require direct verification from you. We respond within applicable legal timeframes. For rights relating to Shopify’s processing, visit its Privacy Portal.

Complaints

Contact us if you have a privacy concern or wish to appeal a decision where applicable. You may also complain to your local data protection authority. EEA authorities are listed at the European Data Protection Board.

International transfers

We may transfer, store and process information outside your country. For transfers from the EEA or UK, we rely on recognized safeguards such as standard contractual clauses or equivalent UK mechanisms unless the destination is recognized as providing adequate protection.

Changes

We may update this policy for operational, legal or regulatory reasons. We publish changes here, update the date and provide any notice required by law.

Contact

For privacy questions or rights requests, email support@allvibespet.com or write to TC MMO LLC / All Vibes Pet, 251 River Birch St, Durango, CO 81301, United States. TC MMO LLC is the controller of personal information for our processing under applicable data protection law.