Shipping Policy

Effective October 8, 2026.

Delivery destinations

We deliver within the 50 United States. We do not currently deliver to PO boxes, APO/FPO addresses or destinations outside the United States.

Shipping charges

Standard US shipping is $4.99 for orders below $99.99 and free for orders of $99.99 or more. The threshold is based on the merchandise subtotal after discounts, before taxes and shipping. Your shipping charge is displayed at checkout before payment. Refill and subscription deliveries follow the same schedule unless a different shipping charge is expressly disclosed before enrollment or renewal.

Delivery estimates

Standard delivery is estimated at 7–12 calendar days from the date you place your order. This estimate includes processing. During major holidays, delivery may take up to 7 additional calendar days. Orders placed on weekends or holidays begin processing on the next business day. Delivery estimates are not guaranteed dates; carrier disruptions or other events outside our control may affect arrival.

Tracking

We email your tracking details after dispatch. If you have not received tracking within 4 business days, check your spam folder, then contact support@allvibespet.com with your order number. A tracking number may take time to show its first carrier scan.

Address changes

Check your address before ordering. Contact us immediately if a correction is needed. We can change an address only before fulfillment prevents the change. Once dispatched, a parcel may not be rerouted. If an incorrect or incomplete address causes a returned parcel, you may need to pay the cost of reshipment. We review missing-parcel claims with the carrier and the information supplied.

Delayed or missing deliveries

If your parcel is late or tracking shows delivery but you cannot find it, check your delivery location, household and neighbors, then contact the carrier and our support team. We will help investigate and explain available remedies based on the result. A delivery estimate alone does not automatically create a refund entitlement after dispatch; this does not remove your rights for confirmed loss, non-delivery or other rights required by law.

Damaged or incomplete orders

Contact us within 7 days after delivery with your order number and photos of the item and outer packaging. Keep the packaging while your claim is reviewed. Approved damaged, defective or incorrect-item claims are handled without return shipping charges to you under our Return and Refund Policy. The reporting window does not limit mandatory rights or an eligible device warranty claim.

Duties and taxes

Applicable import duties on US orders are handled through our fulfillment arrangement and included in the checkout price. Applicable sales tax is shown at checkout. Contact us if a carrier asks you to pay an unexpected import charge.

Returns and support

Returns require prior authorization under our Return and Refund Policy. Email support@allvibespet.com for delivery questions.