Shipping Policy

Where we ship

We ship to all 50 US states. We do not currently ship to PO boxes, APO/FPO addresses, or outside the United States.

Shipping cost

Standard shipping is free on every order. There are no added fees at checkout.

Processing time

Orders are processed within 2 business days. Orders placed on weekends or US holidays are processed on the next business day.

Delivery time

Standard delivery takes 10 to 16 business days from the day you order. Your order ships from our overseas fulfillment partner, which is how we keep the price where it is. We would rather tell you this before you pay than surprise you afterward.

Tracking

You will receive a tracking number by email within 72 hours of placing your order. If 72 hours pass and you have not received it, check your spam folder first, then email us and we will find it.

Tracking often takes a few days to show its first scan. That is normal and does not mean your order is lost.

If your order arrives damaged

Send us a photo and we will ship a replacement free of charge. You do not need to return the damaged unit. Email us within 14 days of delivery with your order number and a photo of the damage.

Wrong or incomplete address

Please double-check your address at checkout. If you spot a mistake, email us within 12 hours and we will correct it before your order ships. Once an order has shipped we cannot reroute it.

Lost or delayed orders

If your tracking has not updated for 10 consecutive days, or your order has not arrived within 30 days of purchase, email us. We will resend it or refund it in full, whichever you prefer.

Import duties

Any applicable import duties and taxes on US orders are handled by our fulfillment partner and are already included in the price you pay at checkout. You will not be asked to pay anything on delivery.

Questions

Email support@allvibespet.com. We reply within one business day.