Returns & Refund Policy

Our 30-day guarantee

You have 30 days from the day your order is delivered to request a refund, for any reason. Try it on your couch, your carpet, your car. If it does not do what we said it would, we will refund you.

How to start a return

Email support@allvibespet.com with your order number and one line about what did not work for you. Please do not ship anything back before you hear from us. We will tell you where to send it, and in many cases we will not ask you to send it back at all.

Condition of returned items

The sprayer should be in working condition with all of its parts. Partially used refill bottles are fine. We expect you to have actually tried it.

Who pays return shipping

If your order arrived damaged or defective, or we sent the wrong item, we cover return shipping. In most of those cases we skip the return entirely and simply replace the item. For any other reason, return shipping is your responsibility.

Damaged or defective on arrival

Send us a photo within 14 days of delivery and we will ship a replacement free of charge. You keep the damaged unit. There is nothing to return and nothing to pay.

Refund timing

Once your return is approved, we issue the refund to your original payment method within 2 business days. Your bank or card issuer may take a further 5 to 10 business days to post it to your account.

Cancellations

Email us within 12 hours of placing your order and we will cancel it and refund you in full. After 12 hours your order is usually already with our fulfillment partner and we can no longer stop it, but you are still covered by the 30-day guarantee above.

Exchanges

The fastest way to exchange an item is to request a refund for the one you have and place a new order.

How to reach us

Email support@allvibespet.com or use our Contact page. We reply within one business day.